Replays

Watch your visitors’ journeys, step by step. Replays is the closest thing to sitting next to your visitors while they browse your site. Instead of guessing why someone abandoned a cart or left your form half-filled, you can watch it happen in real time (but on replay). Think of it like watching a match replay after your team lost — you get to see the missed passes, weak spots, and winning moments so you can improve your strategy. 

Replays are video-like recordings of real visitor sessions on your website. They show you:

• Every scroll, click, and hover

• Where users pause, rage-click, or get stuck

• How visitors interact with forms, menus, or buttons

In other words, you get a behind-the-scenes tour of the true user experience (UX).

The Replays Dashboard

When you open the Replays section, you’ll see a list of recorded sessions with details like:

1. Session ID / User Tag

• Each replay is labeled, sometimes with anonymous IDs or user info (depending on your settings).
  

2. Timestamp & Duration

• When the session happened and how long it lasted. Example: Aug 20, 2:15 PM – 3m 45s.
  

3. Device & Browser

• Icons showing if the visitor was on 💻 Desktop, 📱 Mobile, or 📟 Tablet.

• Browser info (Chrome, Safari, Firefox) helps diagnose compatibility issues.
  

4. Actions Summary

• Quick stats like: Number of clicks, scroll depth, pages visited
  

5. Playback Controls
   

• Play, Pause, Skip inactive time

• Speed control (watch faster or slower)

• Timeline markers highlight key actions (e.g., button clicked, form error).

Why Replays?

Replays turn abstract analytics into real human stories. Here’s how they help:

• Spot Frustration Signals – Rage clicks, repeated form entries, or rapid exits.

• Optimize Conversion Flows – See where users drop off in signups, checkouts, or surveys.

• Catch Hidden Bugs – Watch where users get stuck due to UI glitches or confusing navigation.

• Understand Real Behavior – Numbers say what happened; replays show how and why.

• Train Your Team – Great for designers, devs, and marketers to see UX issues first-hand.

How to Use Replays (Step by Step)

1. Filter Your Sessions: Use filters for device type, country, session duration, or specific actions (e.g., cart abandoned).

2. Pick a Session & Hit Play: Watch the user’s journey like a movie. Notice where they hesitate, scroll aimlessly, or leave.

3. Look for Patterns: Is the same button ignored across multiple sessions? Are mobile users struggling more than desktop ones?
   

4. Take Action

• Move CTAs higher.

• Simplify confusing forms.

• Fix broken links or slow-loading elements.
  

5. Recheck After Changes: Run replays again to confirm your fixes improve the user experience.

Pro Tips

• Skip Dead Time – Don’t waste minutes watching idle browsing; use fast-forward.

• Tag Key Sessions – Save important replays (e.g., a big cart drop-off) for your team to review.

• Combine With Heatmaps – Heatmaps show where users click; replays show how they got there.

Use Filters often – Instead of scrolling through endless sessions, filter for meaningful ones (like checkout page exits).